Shipping & Refund policy

Do you offer FREE Shipping?

-Yes, we provide free shipping across the United States, making your shopping experience convenient and affordable.

I am local, can I pick up my order?

- Currently service is unavailable, but coming soon!

Do you accept returns?

- We understand that sometimes plans change, and our goal is for you to love and enjoy your Woodcore Concepts product.

Because our shelves and mantels are handcrafted and made to order specifically for each customer, our return policy is a little different from traditional retail stores.

Standard made-to-order products:
Returns may be requested within 30 days of receiving your order. The item must be unused, uninstalled, unaltered, and returned in its original condition and packaging.

For returns that are not related to damage, defects, or an error on our part, a 30% restocking fee will apply, and the customer is responsible for return shipping costs.

Damaged, defective, or incorrectly made products:
If your product arrives damaged, defective, or was made incorrectly due to an error on our part, please contact us as soon as possible. We will work with you to make it right. When the issue is our responsibility, the standard restocking fee and return shipping costs will not apply.

Fully custom orders:

Products ordered using the standard dimensions, finishes, and options available on our website remain eligible for our standard return policy above.

Orders made with dimensions, specifications, modifications, or special requests that are not part of our standard website options are considered fully custom and final sale. These orders cannot be returned or refunded because they are handcrafted specifically for the customer’s project and cannot reasonably be resold or repurposed.

How to Start a Return

- To start a return, please contact us via email at support@woodcoreconcepts.com. In 24 hours or less, you should get feedback from us with return acceptance. 

Once a return is approved, we’ll provide return instructions and a return shipping label. For returns due to change of mind, incorrect size selection, color preference, or other reasons not caused by an error on our part, the customer is responsible for the return shipping cost and 30% restock fee. Any return shipping cost paid or provided by Woodcore Concepts will be deducted from the refund.

Returns will not be accepted for items sent back without prior approval.

Damages and Issues

- Please inspect your order upon delivery and contact us immediately if your order is defective, or damaged, or if you received the wrong item. To return damaged items, please include photos of the damage, the shipping box condition, and the shipping label. We want our customers to always have a great experience, and we will make it right.

Contact via email at support@woodcoreconcepts.com.

Order Changes & Exchanges

- We work hard to offer one of the fastest production times in the market. Because every product is made to order, we begin preparing and producing your order shortly after it is placed.

For this reason, please review your dimensions, wood selection, finish, and other selections carefully before completing your purchase.

• Within 24 hours of placing your order: Changes or exchanges can be made at no additional charge.
• Days 2–3 after placing your order: Changes or exchanges are still possible, but a 10% change fee will apply to cover materials and production already started.

• After 3 days: No changes are allowed, as the order is already in production.

If you need to make a change, please contact us as soon as possible. The earlier we hear from you, the more likely we are able to accommodate your request.

Wood Samples

- Natural wood can vary in grain, tone, texture, and how it absorbs stain or finish. If you are unsure about the wood selection, stain, or finish for your project, we strongly encourage ordering a small wood sample before placing your full order.

We offer samples for our available wood selections and stain options so you can see the actual material and color in your space before making your final decision.

Link for samples: https://woodcoreconcepts.com/collections/wood-samples

Refunds

- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund (typically 5 days).